Refund Policy

1. Overview

This Refund Policy explains how SKTRONIX reviews refund requests for paid assessments, examination access, certification services, and related digital services.

Because examination access and certification services are delivered digitally, refund eligibility depends on the payment status, examination access status, service delivery, and reason for the request.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

2. Eligible refund cases

SKTRONIX may approve a refund when our review confirms one of the following:

• You were charged more than once for the same assessment or examination.
• Your payment was successfully debited, but the paid examination access was not provided and cannot reasonably be restored.
• A verified technical issue on the SKTRONIX platform prevented you from accessing the paid examination after successful payment.
• The amount charged was different from the amount displayed for the applicable assessment without a valid reason.
• SKTRONIX is unable to provide the purchased examination or certification service after reasonable technical and support checks.
• A refund is otherwise required under applicable law or the rules of the applicable payment provider.

Where appropriate, SKTRONIX may resolve a technical issue by restoring examination access or providing another reasonable solution instead of issuing a refund.

3. Non-Refundable Cases

Refunds are generally not available in the following situations:

• The candidate successfully accessed and completed the examination and did not achieve the required passing score.
• The candidate is dissatisfied with the examination questions, score, result, or certificate outcome.
• The candidate changes their mind after examination access has been successfully provided.
• A certificate has been correctly issued after the candidate successfully passed the applicable examination.
• Incorrect name, email address, or other candidate information was submitted by the candidate and the certificate was generated using that information.
• The candidate violates examination rules, uses unauthorized assistance, engages in fraudulent activity, or attempts to bypass payment or examination controls.
• The candidate voluntarily abandons or does not complete an examination after successfully obtaining examination access, except where a verified technical problem caused the issue.

Where a certificate contains an administrative error caused by SKTRONIX, we will review the issue and may correct or reissue the certificate as appropriate.

4. Request window

Please contact SKTRONIX within 7 days of the relevant transaction date where possible.

Requests submitted after this period may still be reviewed where appropriate, including where required by applicable law, payment-provider rules, or circumstances outside the candidate's reasonable control.

5. How to request a refund

Send your refund request using the official SKTRONIX support or payment-support contact published on this website.

Please provide:

Full name.

Registered email address.

Phone number, if applicable.

Assessment or examination name.

Payment date.

Transaction ID or payment reference.

A brief description of the issue.

Do not send full card numbers, CVV/security codes, passwords, OTPs, or other confidential payment credentials.

SKTRONIX may request additional information reasonably necessary to verify the transaction and investigate the request.

6. Refund Review and Processing

Each refund request is reviewed based on the transaction records, examination access status, technical records, payment status, and circumstances described by the candidate.

If a refund is approved, it will normally be initiated using the original payment method or through the applicable payment provider.

The time required for the refunded amount to appear in the candidate's account depends on the payment provider, bank, card issuer, wallet, UPI provider, or other financial institution.

7. Payment Gateway Issues

If a payment is shown as pending, failed, reversed, disputed, or under review by the payment provider, SKTRONIX may wait for the provider's final transaction status before confirming examination access or processing a refund.

Where payment has been successfully deducted but examination access has not been activated, candidates should contact SKTRONIX with the transaction reference so that the payment can be investigated.

8. Duplicate Payments

If the same assessment payment is successfully charged more than once due to a duplicate transaction, SKTRONIX will review the transaction records and may refund the confirmed duplicate amount.

9. Changes to This Policy

SKTRONIX may update this Refund Policy from time to time to reflect changes in its assessment services, payment processes, or applicable requirements.

The latest version will be published on this page with the applicable update date.

10. Contact Information